Candyland Casino Responsible Gambling

We want gambling at Candyland Casino to remain a choice you can control. Player safety matters to us, so we provide tools to help you set boundaries, review your activity and take a break when needed. Safer gambling starts with knowing what you can afford and recognising when play no longer feels manageable.

How we protect players

We encourage controlled play and make account controls available so you can set limits before you start. You can also use reminders and breaks to step away from your account. If you are concerned about your gambling, you do not need to wait until it becomes more serious before seeking support.

Tools to control your activity

Your account settings include deposit limits, session limits and reality checks. Reality checks remind you how long you have been playing. These tools work best when you choose limits in advance and review your activity regularly, rather than adjusting your plans during a session.

Deposit limits

You can set daily, weekly or monthly deposit limits in your account settings. Choose an amount that fits your budget and does not affect essential spending. A limit starts when it is set; changes to a limit may not take effect immediately. If you need a break from deposits altogether, consider an account break or self-exclusion.

Loss limits

Decide in advance how much you are prepared to lose, and stop when you reach that amount. Do not treat a loss as something you need to recover. If you are looking for an account-level loss limit, contact our support team to check which controls are available to you.

Time limits and account breaks

You can set a session limit and choose reality checks at 30- or 60-minute intervals. If you want time away, account breaks are available for shorter periods, from six hours up to 30 days. Pick a period that gives you enough space to step back from gambling.

Self-exclusion

If a short break is not enough, self-exclusion can prevent access to your account for a longer period, starting at six months. You can also use GAMSTOP to exclude yourself from participating online gambling operators across the UK. Self-exclusion is intended to be a firm decision, so consider the period carefully and ask for support if you need help choosing the right option.

Signs it may be time to stop

Pay attention if you spend more time or money than planned, return to try to recover losses, hide your gambling, or find it difficult to take a break. Gambling that affects your sleep, relationships or day-to-day finances is another reason to pause and speak to someone you trust.

Ways to stay in control

Set a budget and a time limit before you play. Keep money for bills and other essentials separate, take regular breaks and check your account activity. Never gamble to manage stress or solve a financial problem. If your limits no longer feel effective, stop playing and seek support.

Professional help and support

Free, confidential support is available through GamCare and the National Gambling Helpline. You can also find information through BeGambleAware, connect with others through Gamblers Anonymous UK, or register with GAMSTOP for wider online self-exclusion. You do not have to work through concerns about gambling on your own.